Terms of service

1. This agreement

These terms govern use of the MentorsConnect platform, operated by Metaguard Mobitech Private Limited, trading as MemofaceAI (“MemofaceAI”, “we”, “us”). By using the platform you agree to them. If you do not agree, do not use it.

Where an institute has signed a separate written agreement with us, that agreement takes precedence over these terms to the extent they conflict.

2. Who these terms apply to

• Institutes — organisations licensing the platform to run their mentorship programme.
• Institute staff — administrators, coordinators and accountants using the portal on an institute's behalf.
• Mentors — individuals delivering sessions through an institute.
• Students — individuals booking and attending sessions.

3. What we provide, and what we do not

We provide the platform. Institutes provide the mentorship. This distinction is fundamental.

We are responsible for:

• making the platform available and keeping it running;
• keeping each institute's data isolated and secure;
• processing bookings, payments and meeting links accurately.

We are not responsible for:

• the quality, accuracy or suitability of any mentoring delivered;
• the conduct of any institute, mentor or student;
• the qualifications or credentials of any mentor — institutes vet their own;
• any outcome, result, grade or qualification a student hopes to achieve;
• fees, refund decisions or disputes between a student and their institute.

We are not a party to the relationship between a student and their institute, or between an institute and its mentors.

4. Accounts

Accounts are created by your institute. You are responsible for keeping your credentials confidential and for activity under your account. Tell your institute immediately if you suspect unauthorised access.

Information you provide must be accurate and kept current. Accounts must not be shared. Where your institute has enabled it, the mobile app allows one active session per user: signing in on a second device tells you which device is already signed in and asks you to confirm, and confirming ends that earlier session.

Institutes are responsible for the staff accounts they create and for the access levels they assign.

5. Bookings and sessions

A booking is confirmed when the platform records it as confirmed — following successful payment, approval of a cash payment, or deduction from a session pack, depending on how your institute operates.

Sessions take place over a video link created automatically for that booking. The link becomes available shortly before the scheduled start. You are responsible for your own internet connection, device and environment.

Cancellation and rescheduling rules, including any deadline and whether a session is returned to your balance, are set by your institute. Ask them.

6. Payments

Prices, taxes and fees are set by your institute and shown before you confirm. The total presented at confirmation is what will be charged.

Depending on the institute, payment may be taken online through a payment gateway, or collected in person and recorded by the institute's staff. Where payment is online, it is processed by a third-party gateway on their own secure page — we never receive your card details.

Refunds are the institute's decision, under their policy. We process refunds when instructed by the institute; we do not decide them. Direct all refund requests to your institute.

If a payment is taken but your session or session pack does not become available, contact your institute. The platform reconciles payments automatically against the gateway's records and corrects mismatches.

7. Institute obligations

If you are an institute using the platform, you agree to:

• use it only for lawful mentorship and education;
• hold the necessary rights and consents for any data you put into it;
• obtain verifiable parental consent where students are minors;
• vet your own mentors and verify their claimed credentials;
• publish your own cancellation, refund and conduct policies to your users;
• keep your own payment gateway credentials secure and current;
• pay platform fees under your agreement with us;
• respond to your users' data requests as the controller of their data.

8. Acceptable use

You must not:

• use the platform unlawfully, or to harass, abuse or harm anyone;
• impersonate anyone, or misrepresent your affiliation;
• attempt to access data belonging to another institute or user;
• probe, scan or test the security of the platform without our written permission;
• interfere with the platform's operation, or attempt to overwhelm it;
• scrape, copy or resell the platform or its content;
• reverse engineer any part of the platform;
• record a session without the informed consent of everyone in it;
• share meeting links with people who are not participants;
• upload malware or anything designed to cause harm.

We may suspend or terminate access for breach of this section, without notice where there is risk of harm.

9. Content and messages

You keep ownership of what you upload or send. You grant us a limited licence to host, store and transmit it strictly as needed to run the platform for you.

Messages between a student and mentor are visible to the institute, which needs them to resolve disputes and meet its safeguarding duties. Treat them accordingly.

We may remove content that breaches these terms or the law. We do not routinely monitor content, and we are not responsible for what users post.

10. Availability

We work to keep the platform available but do not guarantee uninterrupted service. Maintenance, third-party failures and events outside our control may cause interruption. Where an institute has a separate service level agreement, that governs.

The platform depends on third-party services for payments, video meetings and notifications. Their failures may affect the platform, and are outside our control.

11. Intellectual property

The platform, its software, design and branding are owned by MemofaceAI and protected by law. Using the platform grants no ownership in it.

Institutes may present the platform under their own name and branding where their agreement allows. That does not transfer ownership of the platform itself.

12. Privacy

Our handling of personal information is described in our privacy policy, which forms part of these terms. For students and mentors, the institute is the controller of your data and we process it on their instructions.

13. Limitation of liability

To the fullest extent permitted by law:

• the platform is provided “as is”, without warranties of any kind, express or implied;
• we are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill;
• our total liability arising from these terms is limited to the amount paid to us by the relevant institute in the 12 months before the claim;
• we are not liable for the acts or omissions of institutes, mentors or students, nor for the outcome of any mentoring;
• we are not liable for loss or corruption of data caused by a third-party service, by an institute's own configuration, or by anything outside our reasonable control, including failures of internet connectivity, payment gateways, video meeting providers, or the infrastructure we host on;
• no claim may be brought more than twelve months after the event giving rise to it.

Nothing here excludes liability that cannot lawfully be excluded — including for death or personal injury caused by negligence, or for fraud. Consumers retain all rights they have under applicable consumer law.

14. Indemnity

Institutes agree to indemnify us against claims arising from their use of the platform, their breach of these terms, their breach of law, or disputes between them and their students or mentors.

15. Suspension and termination

An institute may end its use under its agreement with us. We may suspend or terminate access where these terms are breached, where required by law, or where continued access risks harm to others or to the platform.

On termination, access ends. Data is deleted or returned in line with the institute's agreement and our privacy policy, except where law requires us to keep records. Individual students and mentors should approach their institute about their own data.

16. Changes to these terms

We may update these terms as the platform and the law change. The date at the top shows the latest version. We will give institutes reasonable notice of material changes. Continued use after a change means the updated terms apply.

17. Governing law

These terms are governed by the laws of India, and the courts of New Delhi have exclusive jurisdiction, except that consumers may bring proceedings where their local law entitles them to.

18. General

If a provision is found unenforceable, the rest continues in force. Our failure to enforce a provision is not a waiver of it. You may not assign these terms without our consent; we may assign them in connection with a merger or acquisition. These terms, together with any signed agreement and the privacy policy, are the entire agreement between us.

19. Contact

Questions about these terms: metaguardai@gmail.com, or write to Block BE, Hari Nagar, New Delhi, Delhi 110064, India.